t Double Yellow's Musings: Bad Service In Singapore
The warped mind of Double Yellow craves for humor everyday. His daily dose comes from The Straits Times, The Sunday Times, Today, Channelnewsasia, etc. He also thinks that because of this preamble, this blog will never get featured in the local media. And of course, please read the Disclaimer before embarking on the journey.

Wednesday, May 25, 2005

Bad Service In Singapore

Lately, there have been a lot of complaints about bad service in Singapore. I’ve decided to start building a list of the dates and places where retail service in Singapore has been pathetic (not sure if anyboody else has done this). Well, you can consider this list sort of an anti-thesis to the Bouquets section in The Straits Times Forum.

Basic customer service should not be denied because of your body structure (thin, fat, tall, short, bald etc), skin color, nationality (Singaporean, PR, foreign talent etc), presentation (you dressed too formally, you dressed like ah beng/ah lian, you dressed like foreign worker). Well, whatever the reason, if you have any such incidents to highlight, lemme know.

You can mail me at dbl_yell at yahoo dot com and give me the following info.



Description: Describe as objectively as you can….cannot defame one hor :p

Your details (optional): Name, URL and/or email address. If you leave your details blank, will use Anonymous Coward from tomorrow.sg fame!

I will put up the updated list every weekend. But of course, if you want the list anytime, just email me….its FREE!

P.S: For sure, right of reply/clarification is given...heheh


Blogger Heavenly Sword said...

Yeah...'Customers who will only accept the highest standards' have a great role to play in society in terms of exerting pressure on the businesses to get them to improve, as Professor Michael Porter of Harvard Business School said in The Competitive Advantage of Nations.

I had some thoughts on this last time too, in an article, 'The roti prata men versus the chwee kuey seller'... :)

7:14 PM  
Blogger doubleyellow said...

hey, totally agree wif michael porter and thanx for the 'roti prata vs chwee kuey' article too - very interesting !

I think singaporeans still go for best value (bigger discounts) rather than for service. While they gripe abt bad service, they do nothin more... its time we begin boycotting or use the classic Singapore punishment - 'naming and shaming' businesses that do not keep up good standards of service :)

7:51 PM  
Anonymous Anonymous said...

I just had a lousy experience with Systematic Landromat at Junction 8. I've sent my jacket to wash one month ago and i just called them to check if its done. Guess what, it is still not ready. I can't believe this. When i asked how long more should i be waiting, the recept just tell me that she is doing part time and she is not aware of anything??? It has past two weeks from the date of collection. :(

1:24 AM  
Anonymous Jess said...

Hi there, possible give me a call? 98508988. Jessica Lim from The Straits Times - we are working on a story with regards to how bloggers etc are taking matters into their own hands when it comes to service. :) Interesting, what you're doing. Call me soon?

10:54 PM  

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